Privacy Policy

Lagoon Living respects your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, store, and protect your information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth).

What personal information we collect

We may collect the following types of personal information:

  • Your name, phone number, email address, and home address

  • Information about your home or property relevant to our services

  • Any other information you choose to provide (e.g. in an enquiry or quote form)

We only collect personal information directly from you—through our website, social media, email communication, or in person.

Website tracking and cookies

Like many websites, we use cookies and tracking tools from Google and Meta (Facebook/Instagram) to help us understand how people are using our website and to improve our marketing.

These tools may collect data such as:

  • Your device type, browser, and IP address

  • Pages you visit on our site and how long you stay

  • How you found our site (e.g. via Google or social media)

  • Actions you take (e.g. submitting a form)

This data is anonymous and used only for analytics and advertising purposes. You can manage your cookie preferences through your browser settings or by using tools like Google’s Ad Settings.

How we use your information

We use the information you provide to:

  • Respond to your enquiries and provide quotes

  • Deliver our products and services

  • Keep you updated on your order or installation

  • Send marketing communications (if you’ve opted in)

  • Improve our website and advertising performance

You can opt out of marketing emails at any time by clicking “unsubscribe” or contacting us.

Who we share your information with

We do not sell or rent your personal information. We may share it with trusted contractors or service providers when required to complete your job. Any third parties we work with are also expected to comply with privacy standards.

Data storage and security

We take reasonable steps to protect your personal data from misuse, loss, and unauthorised access. Your information is securely stored and only accessed by those who need it to do their job.

Access and correction

You have the right to request access to the personal information we hold about you, and to ask for corrections if any of it is incorrect. Just get in touch using the details below.

Contact us

If you have any questions about this Privacy Policy or how we handle your data, feel free to contact us:
Email: info@lagoonliving.au
Phone: 0415 402 352

Updates to this policy

This policy may be updated from time to time. Any changes will be posted on this page.

Last updated: June 2025